The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. customersupportuk@stubhub.co.uk. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Singh Cassidy will be based in StubHubs San Francisco headquarters. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Being OK With Spectacular Failure. Personally, though, I found it disappointing. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. He was thrilled to be buying his old company back fourteen years after hed left it. Copyright 2021 by Sukhinder Singh Cassidy. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Call 1-866-788-2482. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. In 2017, eBay enabled $88 billion of gross merchandise volume. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Evaluating all of these factors, I agreed to join the company. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Terms of the deal are not being disclosed. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Published and reprinted by permission of Houghton Mifflin Harcourt. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Our RSS feed includes all eBay news articles published on this website. She has a successful track record scaling and growing businesses internationally. Stubhub, Inc. operates as an entertainment ticket agency. They mention on their website that you should call their normal customer service number to ask about adding an event. Pro tip: Each number appears to go to a different department. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. Check out, All tip submissions are carefully reviewed before being published. My Secret to the Success of Amazon? The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Open our virtual assistant, click on "Contact form" and let us know how we can help you. Joel Santirso Senior Product Manager. 199 Fremont Street, Floor 4. You should not rely on any forward-looking statements. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. 1 if you bought tickets and you have a problem with them. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Arnaud Collin Global Head of Marketing. In February of 2020, we sold StubHub for $4 billion. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Events Parking. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Oscar Ferruz Director of Supply, Primary and Operations. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. StubHub is an eBay company (EBAY). StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. Stubhub serves customers worldwide. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Does StubHub have live chat? StubHub will send you an email with instructions on how to claim your refund or credit. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. 2 if you have questions about buying tickets. Contacting StubHub While StubHub does not offer live chat, they do have a phone Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Personally, though, I found it disappointing. In March, the entertainment industry crashed. Joo Almeida D'Ea Head of Integration Office. Musk Made a Mess at Twitter. Fax Number: 1 Luckily, weve compiled (and tested!) WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Thanks to all authors for creating a page that has been read 52,013 times. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. I ordered tickets but can't view them online even with the access code. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. By signing up you are agreeing to receive emails according to our privacy policy. At StubHub, our mission is simple: help fans find fun. Personally, though, I found it disappointing. Email Address. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. wikiHow is where trusted research and expert knowledge come together. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Enjoy! Cons This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. It was time for me to choose possibility once again. hours. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. The Utah-based firm announced on LinkedIn it To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Give us a call if you need help with something urgent. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Our RSS feed includes all eBay news articles published on this website. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. The corporate office phone number is 415-222-8400. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). In 2015, eBay enabled $82 billion of gross merchandise volume. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. Picking up your tickets at one of our Last Minute Service Centres? 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StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Find contact information here. HEADQUARTERS. WebOUR PARTNERS. Eric Baker Founder. All rights reserved. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. To subscribe, click on the button below and copy the URL into an RSS reader. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan We'll do our best to get back to you in the next 24 hours. stubhub inc. This article was co-authored by wikiHow staff writer. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. By using our site, you agree to our. Surviving wasnt easy. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ His digital chapbook, The Internet, was also published in TL;DR Magazine. To subscribe, click on the button below and copy the URL into an RSS reader. WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Enjoying This Built In Excerpt? Find startup jobs, tech news and events. This was not just bigit was unprecedented. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Choose Possibility: Take Risks and Thrive (Even When You Fail). For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to This article has been viewed 52,013 times. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. How do I get my tickets back if they didn't sell? 1412 Broadway, New York, 10018, USA. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. To provide a deeper support system beyond grants, we lend our Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. We give them a time frame to offer Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company.
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