They wanted me to buy another cheap phone to keep my number. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. It took them a ridiculous amount of time to process my order and when I finally received it, the phone was literally being held together by glue and a rubber band. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. WebSupport - Straight Talk Home / Support Chat With Support Our friendly customer service agents are ready to assist you Manage Account View your order history, see updates on current orders, and even manage return and warranties all from one convenient location Warranty & Returns *Refer to the latest Terms and Conditions of Service at straighttalk.com. That person took my address, email address, and phone number. I can't say I've ever had to deal with a service rep but that's a perk ain't it? Smart Pay items cannot be combined with other purchases. While Straight Talk does not have a specific family plan, it makes it easy to add lines to your existing service. PICTURES AND VIDEO: Turn off automatic picture and video uploading or change your settings to upload on Wi-Fi only. We value your privacy. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. She did not tell me anything that would help me or even tell me she could help me get the phone. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. Calling customer support is useless. And yes, you also have the option to transfer the phone number to a different carrier. When I went to renew my service a couple days ago I completely lost service afterwards, havent had service since. Walmart is the exclusive retailer of Straight Talk service, although it is possible to purchase Straight Talk service and devices through the company's website or telephone-based customer support. You can use our automated system or speak to a Customer Care Representative. I told all of them the error I got. 2023 Trustpilot, Inc. All rights reserved. Dont waste you time or money. Straight Talk is one of the leading wireless carriers in the United States. If you are Straight Talk/Total Wireless customer or have a service plan provided by SmartPay, please call here: 844-663-1309 or email [emailprotected] Available online only. Since these guys work around the clock, you can always reach them at your convenience and ask them to cancel your subscription. Privacy policy Well start sending you the news you need delivered straight to you. Straight Talk users call the company's customer service department for a range of reasons, including: Straight Talk offers toll-free customer service numbers, though there are different numbers depending on the type of service or device a customer uses: Hotspot, home phone, cell phone and "bring-your-own device" plan users each have a different number to call. Shop for phones, devices, accessories or bring your own device, Enroll in auto-refill or refill your service now. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. Some phones on specific plans have hotspot capabilities. Tried porting it back to my old carrier and the number is GONE! In order to request the transfer and initiate the activation process please go to www.straighttalk.com/Activate, and select the radio button option "Activate my phone with a number transferred from another company." In total, Straight Talk has 4 phone numbers. You may transfer your telephone number from another company to Straight Talk. ^FT You will need to perform a separate checkout for the items in your cart. I've had Straight Talk for 2 years now and I have not a single complaint about their coverage, their service or the price. Straight Talk is committed to providing our customers the best customer service. Activate HOME PHONE Activate OTHER DEVICES HOME INTERNET ROUTER ACTIVATE REMOTE ALERT Activate MOBILE HOTSPOT Activate Self-Service Tools Available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. I then told him that we would be leaving Straight Talk before the weeks done. You will be able to reactivate your Straight Talk phone with the same phone number within 30 days of your Service End Date. With Android 4.0 and later versions, you can set a mobile data limit reminder. The wireless phone number can be changed only up to 4 times per year. Consumers love to do business with someone that can admit mistakes and state how they made improvements. WebStraight Talk Home Internet service available in select areas. Thanks SO much! Today I was told I would only need a credit card to sign up for service. Stole $57.98 from me. Send a letter: It is also possible to write and send a letter to Straight Talk. The 2nd person wanted me to scratch off the pin on the data card. I asked for a manager or someone that could do something. They are terrible! I guess you get what you pay for with the cheap service!!! I have been calling them for 3 day's in a row and have been on hold for hour's at at time. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. Privacy Policy. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. I was charged the full amount and then the next day lost phone and text service. After setting the sync settings, emails will begin displaying on your phone. She switched me over and I told the next person what happened. MORE INFO Try entering a new Zip Code Continue Close Video Clear Button continue with this zip code YOUR CART IS FULL You have exceeded the amount of items allowed in your cart. I have been with Straight Talk Wireless for 3 years now. The next step is to activate your device and redeem your plan. A couple hours later my phone lost service. Straight Talk is a registered trademark of TracFone Wireless, Inc. All other trademarks, service marks and trade names referenced in this site are the property of their respective owners. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We use dedicated people and clever technology to safeguard our platform. Access the Wifi Optimizer to help reduce data usage. You'll get all the information you need right on your phone! Reduce the use of the "Live Wallpapers" (These use processing power and memory). I reset network settings. I do NOT recommend Straight Talk, since they will not do honor their warranty! > Change Credit Card or Checking Account. I factory reset the phone as well. As with Live Chat, you'll have the advantage of being able to keep a record of your interactions with your customer service representative. For Straight Talk users who are no longer interested in the companys phone plans, todays guide will bring you up to speed on how to cancel your Straight Talk service. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. All business will get complaints. I will be taking the phone back. So I'm out money with no phone or service and thus far no solution offered. Wondering if a report is missing? We though we'd save money with Straight Talk. After installing it in my phone it said SOS for the cell signal. WebAt Straight Talk, customer service is extremely important to us. Hamilton Ontario, MidWest Federal Credit Union Midwest Federal Credit Union Discriminates against Asians and people disabilities, PTSD and lies about their Certified ID is Fake Maine Brunswick, Braman Honda of Palm Beach Address: 5200 Lake Worth Rd, Greenacres, FL 33463 Phone: (561) 790-8570 bramanhondapb.com https://www.bramanhondapb.com/ my email is johntharp2023fl@gmail.com in case anyone wants to respond to the email or if you had a similar experience. WebContact Us Now. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. When I got home to do the setup it said I had no service at my address. Common problems addressed by the customer care unit that answers calls to 800-876-5753 include Transfer Phone Number, Lost or Stolen Phone, Device Support, Account Access, SIM Card Transfer and other customer service issues. You have signed up to receive notifications to let you know when Straight Talk Home Internet Service is available at your address. > Understand My Bill. It offers a wide variety of smartphones and allows users to activate service on their current phones. I let him know this in no uncertain terms. I put time on my cell Sunday ** ** plan went to sleep last night my cell battery died I Information gathered by GetHuman researchers and millions of customers that use GetHuman: Sharing is what powers GetHuman's free customer service contact information and tools. This all happened after verizon bought them out. Attention: Executive Resolution Department 9700 NW 112 Avenue Miami, FL 33178 Self-service is right at your fingertips. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. WebChat with one of our agents live. When I switched my wife to Visible from Cricket it only took ten minutes.I will never buy Straight Talk again. Would not make an exception,to a hotel reservation I made thru Priceline. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Called customer service and she did not help me at all. I am now in the process of changing carriers because of how horrible they are and continue to be. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Kept asking to speak to a manager but was told they were a manager. Straight Talk is a low-cost, prepaid wireless and home phone service provider that is affiliated with TracFone. Copyright 1997-2023, Ripoff Report. Unacceptable. I asked what request and he said that the ticket was closed and there was nothing else he could do. WebTo cancel your Straight Talk My Account subscription on PayPal, do the following: Login to www.paypal.com . Straight Talk is ideal for cellphone users that do not want to commit to lengthy contracts. I am very angry. Why Ripoff Report will not release author information! WebStraight Talk, Inc. PHONE NUMBER 1-310-707-0000 or 1-866-701-5577 SUPPORT Get help with activation, set up, APN settings, and more by contacting our customer support team. It doesnt restrict people to long-term contracts, and it offers nationwide coverage and more data plans with flexible payment options. There are no credit checks, and you pick the plan and activate your account. There's no kind of help or communication to help at ALL. Forget about data limits! Harris Teeter. EMAIL: Turn off push e-mail or set e-mail accounts to sync every hour or longer, or to update manually. Where do I start! Corporate Advocacy Business Remediation and Customer Satisfaction Program. To reactivate your Straight Talk phone please go to www.straighttalk.com/Activate. This past Sunday, the Cleveland Browns hosted the Los Angeles Chargers in a game the Vegas-betting types for some reason found a way to make the Browns favored in. WebSo you have a complaint against Straight Talk Wirelesss servicemaybe theyre overcharging you, or a salesperson misled you, or their service isnt what they promised. To port in your existing telephone number to your Straight Talk phone, the number you are porting must be active with your current service provider. However, I was told that my AT&T sim card (bought through Straight Talk) was no longer compatible. What the heck are yall doing Straight Talk I am so pissed and discouraged with you. I am very angry. We value your privacy. I am going to be switching to AT&T prepaid. WebWho can I contact if I am having issues with my Phone Service? Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it. If you paid for their service in advance, you are entitled to a refund. WebFor your convenience, you can use the information and Straight Talk porting instructions below to get your Straight Talk account number and password. Tell us what your question is about so we can direct you to the best team to help you. I would not go through this company again for all of king midas' silver. They refuse to refund my money too. International long distance service is available to select destinations only, which are subject to change at any time. All of a sudden my phone stuck in sos mode. When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change from time to time without notice. An indicator light on your phone may display the word "Roam", "RM", or "NO SERVICE" on the screen. You can call us directly and we will help you. I am not alone in this and their Facebook page is full of similar issues. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. I want to keep the phone just someone lying to me like that is crazy. This is your device's unique identification number. Here you will find answers to our most frequently asked questions! The company is lauded for offering some of the most affordable and reliable telecommunication services to millions of users scattered across the US. No one knows how to help or even cares. It is impossible to talk to someone who speaks fluent English. Chat with Support Call Directly Need guided support? Hopefully, that will prove to be a better choice as I run a store and absolutely have to have reliable service. Our content is intended to be used for general information purposes only. Copyright 2007 - 2023, ContactHelp.com. Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks. My phone went straight into roaming with the new sim they provided and has been stuck in roaming for like 4 friggin days. Then to unlock your Straight Talk phone: Retrieve your phone's IMEI number. We are sure when you signed up for Straight Talk services, they sent you a phone along with other accessories. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. To create the accounts: IMPORTANT: Corporate email account set-up questions/issues (domain, etc) will need to be handled between you and the company you work for. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. Calls must originate from the US or Puerto Rico. Straight Talk wireless offers customer service by a physical mailing address and toll-free phone support. There is a charge for this service for noncustomers. Other terms and conditions apply. and maybe a couple more hours before they can get it fixed. They outsource all of their work to Philippines who do not know the basics of the English language. Claim your profile to access Trustpilots free business tools and connect with customers. And yes, there are several ways to reach the Straight Talk customer service team. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. I called Straight Talk today to get it fixed/replaced and after explaining what happened, the person I was talking to said she needed to give the call to a manager. I cant text their 611611 or make any calls, Ive done the reboot 16 times and everything Google has suggested and no luck. This special promotion only allows one additional line to be added at a time. J.D. Welcome to 611611, the text helpline. Straight Talk is ideal for people who want basic cell phone coverage, plan flexibility and an affordable price. Unfortunately, they've lost our business going forward. While the company offers a wide range of phone plans to meet users needs, there comes a time when youre no longer interested in their service and want to cancel. There may be more specific results for "straight-talk-.com", For more specific results for "straight-talk-.com", Showing 1-25 of 137,789 Found Reports Posted by nepaguy001. Straight Talk is also branded as Tracfone and offers prepaid phone service. 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. Straight Talk is a brand of wireless phone service in the United States and the Caribbean. Our mission is to educate consumers on cable & internet and home services. You may have called before the Customer Care Center was able to Activate your phone. Consumers want to see how a business took care of business. Long time customer of Straight Talk. Its Free to Join! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. After confirming that youre indeed the owner of the account, the customer service rep will ask you for the purpose of calling. DO Not do business with thieves. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. 4G LTE or 5G-capable device required. service. South Los Angles California, Internet Fraud, Bank fraud,Withdrawing money without authorization, Online Stock Options Trading Educatonal Platform, Detective John Graves Detective John Graves Detective John Graves John Graves Illegal molestation of home, life, and livihood. All Rights Reserved. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] Wi-Fi: Use a secure Wi-Fi connection to stream music, video, and other data heavy content. I don't recommend Straight Talk to No one! Submit, rate and comment on Straight Talk ideas by visiting IdeaIncite.com. Power and Associates has ranked Straight Talk customer care significantly lower than most full-service prepaid and postpaid carriers, though Smart Talk does rank ahead of some limited-service, prepaid brands. You have the option of purchasing a phone through Straight Talk or transferring Straight Talk cellphone service on to your existing phone. I even went bought a new Sim card. > Check Payment Status. Finally, click on the option for Chat Now and follow the prompt to reach a customer representative. Its location on this page may change next time you visit. WebStraight Talk is committed to providing our customers the best customer service. By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. Copyright 2023 Straight Talk wireless inc. To check on your account, click on the Account Services icon located on the homepage. I have been without service since 1/02/23. If you arent satisfied with Straight Talks service quality, you might want to cancel your subscription and switch to a new carrier that delivers the quality youre looking for. We also highlighted some reasons you might want to cancel your Straight Talk services. I was forced to accept the free Verizon sim. So I got the runaround from them and I wanted to make sure no one ever gets caught in this trap. Straight Talk: Call 1-877-430-2355. After spending over 2 hours on hold they disconnect me. Never had any other carrier! Track data About 5 hours later, I had not received the label via email, so I called back. I bout a iPhone 14 pro through them over a month ago, had issues setting it up and that was a nightmare but it finally worked. Straight Talk offers phone-based customer service between 8 am and 11:45 pm Eastern time seven days a week. I spent HOURS on the phone with customer service getting the same answer every time. File your review. Actual availability, coverage, and speeds may vary depending on address/location, signal strength, network connection and traffic. See 911 for details. Conveniently this happens while Im broke down in the middle of road. You can keep your Straight Talk phone number after canceling their service. No international roaming allowed. The appeal of Straight Talk is its flexibility and affordability. | I laughed as I am expected to have two phones when I am dealing with the issues. They also have a rewards program so you can earn points to get free monthly plans. Straight Talk does not own their own cellular towers. Unlimited calling and other services for BasicTalk are based on normal residential, personal, non-commercial use. Will I be able to use my existing handset when I move to Straight Talk? For assistance, please contact us at 1-877-430-2355. Unsubscribe easily. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. WebSearch consumer complaints, reviews and information about straight-talk-.com. Customer service is the worst, worst trained individuals on the planet. I do not know if they changed their website or not. If you need to see tips for WiFi connectivity, click here. Please click on www.straighttalk.com/Coverage to view our Service Area Map. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. If you have attempted in good faith to discuss your concerns with Straight Talk customer service but are unhappy with the outcome of your conversation, don't give up. I absolutely hate Straight Talk! DEVASTATING to my business. INSTALL NOW>>. They refuse to credit my account and are charging me full price for another month without the service I paid for. If you think this information is inaccurate or know of other ways to contact Straight Talk please let us know so we can share with other customers. After repeating the address about 4 times, spelling everything, he then said the label would go to my email, again. Calling Straight Talk back may result in you getting a representative who is able to help you. Be the first one to find this review helpful. [Answered] How to Cancel Straight Talk Service Guide, [Solved] How to find Straight Talk PUK code Guide, [Answered] How Many Lines Can You Have on Verizon. Before we show you how to cancel your Straight Talk service, it is crucial to go over why you might want to cancel it, especially considering the quality of their service delivery. Who's crazy enough to start this website? A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. At this point youve probably tried calling Straight Talk Wirelesss customer service. I called customer service multiple times only to have the call dropped each time. This is a garbage company and should not be able to do business. F this company. The latest complaint No mobile service was resolved on Jan 16, 2023. There are no contracts and no hidden fees. There is nothing like a good deal. ConsumerAffairs is not a government agency. on 2/28 at 12:51PM I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC. Great help!!! Sky river casino Sky river.com One of the worst yet.so called promotion and they gave nothing.. Elk grove Ca. Actual availability, coverage and speed may vary. Next, click on "Manage Automatic Payments" in the Automatic Payments dashboard. > Sign In / Reset Password. Please save your time and don't do this service. The data is non existent no matter if it is the beginning or end of your service date. The companys Two-Line Unlimited Nationwide coverage is $90 a month, but mobile hotspot data is not included. It's now been a day and half. All you need to do is dial this number: 1-877-430-2355 and follow a prompt. strict standards for business conduct. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. I resisted but they insisted they needed the info and there would be no problem. MOBILE WEBSITES: Access the mobile web site version of your choice. Straight Talk also sells cell phones in their physical stores and also on their website. Listen: OBR Straight Talk Episode 8, We Suck Again! You can contact us at 1-877-430-CELL (2355) to change it. Refill with your credit card right from your device. I have been a customer for about 7 years (with 4 phones/lines) in my household. I bought a sim and plan from them at Walmart for $35. Refill with your credit card right from your device. They say they'll call you back. I will be looking for another pre pay service with hopefully much better customer service! Track data usage in the app or from the home screen widget. Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. Your transfer of a Phone Number from your current wireless carrier to a New Straight Talk may take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. You will need to enter either a Service Card PIN or a credit or debit card with the Visa/Master Card logo, in addition to your phone information and zip code. Original review: Feb. 1, 2023.
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