Your butler is there to make it happen. I write this because there was one occasion when the Butler was attending to our meal in our room. The Haven Courtyard and Sundeck features a pool, hot tub, and lounge chairs. Concierge services to help guests book dining, entertainment, shore excursions, and more. Whenever you need the high-touch to make your cruise extra special, the Royal Genie is there to cater to you. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. As youre sailing out of port, sipping on a glass of bubbly and snacking on todays treat you start thinking about what lies ahead for the evening. This suite features chic decor alongside a master bedroom, second bedroom, private bathroom, living room area, and balcony. Luxurious details such as platinum keycard to stateroom. TPG is here to define the roles of these crew members and how they both can make your voyage a whole lot more enjoyable. This service is generally at specific times, so be sure to inquire with your Concierge if your sailing has any tender ports. What they can do though is virtually everything in between. Have your butler arrange a culinary feast in your dining area. With up to 574 sq. Please fill out the form below and Heather from Flow Voyages (or a representative from CruiseWestCoast.com) will contact you as soon as possible. Meaning if you never use them or call them they aren't being productive. Will you find yourself enjoying a Concierge escort to the reserved Suites Only seating in the theater, or will you be trying your luck in the casino? Guests will need to use their keycards in order to enter The Haven complex. This applies even at Tender ports. If people keep their expectations down a little things would be better for all. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Windstars 2023/24 Middle East program kicks off in November. As far as the servers in the Haven restaurant (and others), we generally leave $5 or so for each meal since you will have a different server each time. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. he got the biggest kick out of doing that for some reason, and coming back to the room to have the pizza there and waiting. It was kind of neat. is director of content operations at TPG. While it is true the your cruise butler does not "need" to be tipped, it is common curtesy to reward exhemplary service in this way. Serve room service meals in your cabin or on your balcony. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Bliss, and Norwegian Epic. The concierge usually has a desk in the ship's reception area or, if specifically for passengers in a certain cabin category, the concierge may have a desk in the library or a special VIP area of the ship. Available on Norwegian Dawn and Norwegian Star. Explain your cabin amenities and make sure you know how to use all of its features. Evening turndown service of guests beds. Available on: Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Pearl. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Bliss, Norwegian Epic, and Norwegian Breakaway. We sailed NCL for the first time in June in the Haven and our butler and room steward really "made the cruise" for us in terms of the shipboard experience. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). I would have found that to be unacceptable too. Related: Inside Regents new $11,000-a-night super suite. ft. In the case of Disney, Concierge passengers also get access to some exclusive areas of the ship. Luxury bath products in stateroom bathrooms. There is some crossover, of course, but that's the general delineation. Your suite's portable phone is pre-programmed to dial directly to either of them, or to your Cabin Steward. They are usually specially trained, both by the cruise line and off-site when they attend "butler school." fortunately, we knew where to go and were very familiar with NCL, but had we been first timers, and had not researched, we most likely would have missed embark day lunch at cagneys. If you forget let say your jacket and your in the theater you call your butler. The concierge takes care of your needs OUTSIDE of the room - so things like shore excursions, restaurant reservations, spa appointments, priority disembark at ports, priority tendering, etc. ft.*, your Owners Suite sleeps up to five* guests, and offers separate living and dining rooms (combined on some ships). Present different brands of soap, shampoo, conditioner and body lotion for your selection and then set them up in your cabin's bathroom(s). This may be something that is a difference between European standards and American. One of the primary reasons someone may choose to book a stateroom in The Haven is due to the access to the private venues available only to guests of The Haven. Sometimes it's worth a large investment to reap the benefits of a great credit card. We aren't in a room that has the Butler/Concierge, but just wanted to know for future reference what exactly it entailed. Norwegian Cruise Line Who Gets It: Passengers staying in The Haven receive 24/7 butler service. All Rights Reserved. Being a guest of The Haven with Norwegian Cruise Line means personalized service. *Square footage and stateroom configuration and capacities vary by ship. The butler is your personal host during the cruise vacation. Available on Pride of America, Norwegian Dawn, Norwegian Spirit, Norwegian Sky and Norwegian Star. Even for these people - cabin stewards, bartenders, waiters, cruise excursion leaders, entertainment staff etc. Upstairs is an outdoor sundeck with padded loungers and clamshell seating. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. He was visibly perturbed by this so I told him to just go and sort out their "emergency" and I would serve our food myself. Each butler serving that special VIP area of the ship received formal training at the International Institutes of Modern Butlers. Use them, and reward as appropriate. You can be spoiled rotten and enjoy the heck out of it -OR- have the butler take a step back and do things, perhaps at your own pace. The Deluxe Owners Suite with Large Balcony contains a large bedroom (sometimes two) with floor-to-ceiling windows, and a separate living and dining room area, and large balcony with lounge chairs. I know the trolls will hang me but I opened up his envelope and gave it to my room attended because he did more Butler services then the 1 with the title. They can present in-room tea service. On the Jewel, Jade, Pearl or Gem the private Haven Courtyard features a private pool, hot tub, dining tables, padded loungers surrounding the pool, and a retractable roof. Nobody should hang you up. There are certain times of the day such as breakfast and early evening when they can be very busy. Butlers aren't run-of-the-mill cabin stewards. This suite also includes a separate living room area, and balcony. Another thought concierge is a joke because the restaurants are the only thing they do and if you don't make a reservation before you leave you eat in your room. DECK 17. With two bedrooms, one with a king-size bed and walk in-closet and one with two lower convertible beds, there is plenty of space for the whole family. Just like every other aspect of cruising, the butler service from one line to the next can be completely different. Name of lounge: The Haven Lounge. Ours is a mini spa suite by the way, Night night. Hayley Phillips is a military spouse currently living in Florida and loves all things travel and travel planning. it was awesome. The last two times I laid, it out what and when I wanted - perfect - no disappointments - it is a great three part system. I didn't ask for any other meals in our room on that, or any other cruises. Onboard, you'll find a concierge at The Retreat, the special VIP areas of the ship -- indoor lounge and sun deck -- where only Concierge-level and suite passengers are allowed. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. If unfamiliar the Daily Service Charges are: $20.00 USD per person,. When we traveled with the grandchildren, the butler always made sure their favorite snack was in the room. We also had no interactions with him on day 1 we asked for juice day 2 when he finally got us and he was never seen again only heard when he was presenting dinner to the neighbors. It is usable anywhere on the ship and as I have found out on my recent New England Canada cruise can be, used on shore with a limited range. A, This is a question than I hear many first time cruisers ask but luckily we've never had. Your butler will also remember your preferences and attend to your every need. DECK 18. Champagne, custom selection of liquor (in the Norwegian Star and Norwegian Dawn), fruit, bottled water and sodas. The "Royal Genie" is part butler, part concierge, and is only available to guests booked in a Star Suite on one of the line's 24 ships. It is not uncommon to tip $300, $500, or even more if you are actively using butler services and they are providing extrodinary service. Butler service is an integral part of your experience when staying in one of the MSC Cruises Yacht Club suites on ships like MSC Seashore. Just be reasonable in your requests and expectations. A line-by-line guide. Some of The Haven staterooms are not actually located inside The Haven complex, some are located in other areas of the ship, however all guests staying in a stateroom designated as part of The Haven will have access to all of the exclusive Haven venues and amenities. The help and assistance 24-hours a day, of a trained and certified butler. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. Many cruise ships don't have any concierges or butlers at all. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Once they take a few folks aboard, that escort is no longer available for 10-20 minutes depending on the demands or issues that come up. The phone that is a perk of the suite is the same type of phone carried by the crew members butler concierge. Available on: Norwegian Prima,Norwegian Escape, Norwegian Getaway, Norwegian Breakaway, Norwegian Epic, Norwegian Gem, Norwegian Jade, Norwegian Jewel, Norwegian Bliss, and Norwegian Peal. ft.*. 07070 USA Telephone: (201) 902-2000, Windstar Knows the Way to the Middle East: How to Sell the Red Sea & Persian Gulf. scorpioncrawl, July 29, 2017 in Norwegian Cruise Line. Aft balconies and mini suites don't have butlers or concierge, just great balconies! Special Haven menus for The Haven Restaurant and in-suite dining. Can someone please tell me what it means when you have a Butler/Concierge service for the room you booked? Cost includes $12.95 plus applicable local sales tax. ft.* complete with a double bed, double sofa bed, and a Murphy bed, your Family Suite can accommodate up to six* guests. Plus, a butler does way more than simply being your personal concierge since they are truely part of your overal vacation experience. Thanks so much for the "informative" feedback. Guests staying in this exclusive and premium space aboard Norwegian Cruise Line ships also enjoy the following: From embarkation to debarkation, boarding of tenders to shore, onboard entertainment to dining times you will have priority. This means that Haven guests will be the first to reserve times for things such as dining and entertainment onboard NCL vessels. Silversea offers a pillow menu, and your in-suite butler will help you to select the right one for your sleeping comfort. Mini-bar and premium coffee machine (capable of making coffee, espresso, and cappuccinos). Copyright Cruise Blog Media LLC 2023. Position: FNP/PA-C - CenterWell - Alhambra Clinic - Phoenix, AZ<br>Description Humana - s Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 175 centers across eight states under two brands:<br> Center Well & Conviva. Listed on 2023-03-02. window.__mirage2 = {petok:"8uv1CywxSYWIQ3ynoSXhsQ6EhyXzybFPn13vQkoDtOE-31536000-0"}; After 50+ cruises, only our second with NCL, we are booked in a cabin with butler servicewhat services can we expect from the butler? Unwind in your own stylish space, featuring a living and dining area and the option of extra bedding to sleep up to four* guests. The concierge can also help you plan special occasions and celebrations. The service operates as a dedicated phone line, available Monday through Friday from 9 a.m. to 9 p.m. Eastern time, and can be reached by calling (855) NCL-HAVEN. I only did it that time because he came to see me as he had heard from our steward and wanted to see if we needed anything. Every day you'll enjoy a delivery of specially selected treats, but if there's something you prefer feel free to let your Butler know so they can bring what you enjoy! One of the most highly sought after experiences, Silversea has perfected the art of luxury at sea with its butler service. ft. Deluxe Owner's Suite with Large Balcony Sleeps up to 6. So how did you manage to shanghai the Concierge to escort you - maybe Platinum + + + ? They will give you a personal one time briefing about the ship and where to find the facilities and how things operate. CC Help Jenn In all three cases that I have been in a suite the Butler did the escorting - the Concierge. For the ultimate luxurious experience aboard Norwegian Cruise Line (NCL) vessels prospective passengers should consider booking accommodations in Norwegian exclusive, The Haven. **3-Bedroom Garden Villa, Deluxe Owner's Suite with Large Balcony and Owner's Suite with Large Balcony only. I convinced them to upgrade from their typical accessible Balcony to an accessible Penthouse Suite on a Jewel class ship. Norwegian Encore deck plan view at Cruisedeckplans showing the newest deck plan layouts, public venues and stateroom pictures and our own deck plan pdf (printable version). Norwegians two ships in development, the Norwegian Breakaway and Getaway, will also feature the Haven when they launch in April 2013 and April 2014. For example, a concierge may greet you upon arrival to the pier check-in area on embarkation day, make dining reservations on your behalf or arrange for tender tickets when it's time to go ashore. Started June 21, 2021, By Both may be able to offer similar types of help such as assisting with booking dinner reservations or reserving seats for a show, the level of service is not the same. Skip lines as well as be personally escorted on and off the cruise ship at both the pier and at ports-of-call and destinations. However, a concierge won't be there in the morning to make sure you don't have any last min requests or to provide an umbrella for your excursion since there was an unexpected rainstorm overnight. I may also ask for chocolate delivered to my cabin each evening. He may pour a welcome glass of Champagne, determine your pillow preferences and ask what beverages you want to be stocked in your minibar. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. Concierge service to help guests book their dining, entertainment and more with NCL. phone to call my cabin mates - it works ! Find the right card for you. While west coast cruises have fewer options than what you might find in the Caribbean for instance, the good news is that in recent years we've gotten some of the newest and most luxurious ships at sea visiting our waters. Celebrate your arrival on board with a complimentary bottle of champagne or sparkling wine and let the stress of the real world float away. The service operates as a dedicated phone line, available . Plus Ups are excluded. Or relish a quiet moment after the kids retreat to their room. Wherever you are on the ship your Butler and Concierge are just the touch of a button away. They keep a log of how often the day and night butlers are used. Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge." In theory, a host agency is not liable to clients of a sub-IC for their acts or omissions. That person will then execute your requests so you don't have to run around booking dining times, spa treatments or shore excursions. DECK 16. If you're in the Iconic Suite, you can even ask the concierge to have a Peloton bike delivered to your cabin! Basically they make sure you are happy in your suite and will do everything within their power to get what you need/want from anywhere on the ship brought into your suite. LauraS The Havens spaces are luxurious, but they are also meant to have a homey feel, so that guests can relax in a quiet and serene space onboard. Check out each port from your private balcony. Your butler can also help with in-room parties. you also get free pay per view movies! I do remember being told to gather around in the waiting area so they can update people on things, but then never really telling us anything. [CDATA[ Butler service is something usually offered to passengers who've booked a top-level suite. Yacht Club suites also come with a personal butler available 24 hours a day. These private spaces offer a quiet and relaxing space for guests wishing for a retreat from the excitement of the rest of the ship. Not Haven, but never the less, butler service and had issues with 1 butler, but after talking over the issues with the concierge, the issues were corrected. You will be able to leave a comment after signing in, By Started August 27, 2021, By So just curiousThanks again!!! Think of it this way. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year and earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Get you off the ship to skip the lines, and answer many other questions or make arrangements that you might need. NCL's Club Balcony Suite's new (bonus) amenities include pre-booking onboard dining and entertainment 125 days prior departure, room service (food-beverage delivery twice per cruise), free laundry service (1x bag) and pressing service (once per cruise), Welcome Aboard gift (1x bottle of sparkling wine).
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