After your second tag, the card reader will display a message that your initial tag was refunded. Getting Started. Log in to your Clipper account. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. No input is required. Please check out this 2022 guide to Seattle whale watching. We strongly encourage customers to take advantage of the time to unplug from technology! Clipper is now available throughApple Pay and Google Pay. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep If the condition evaluates to false (.F. No. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. A little work up front helps you save money. Key Clipper information translated to Chinese. This page includes Using Clipper on specific agencies. Muni offers several ways to pay your fare. What happened to my order? For more information, please see our Seattle-Victoria fast ferry schedule. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. On a successful tag, lights and a "Travel OK" screen will appear on the machine. You will select your seats when making your booking and may choose between the lower or upper deck. Some purchasing limits applyas outlined on our sales page. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Be sure you tap on Caltrain's platform. The money is still missing. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. The Salish Sea is world famous for observing a vast array of whales and sealife. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. We do allow walk-up day-of guests to purchase tickets if space allows. Check Clipper News for holiday or modified hours. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. 877.878.8883. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Phone. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. If you want to change your class of seating, you will need to reach out to our Reservations team. You can order a card and value online but note we can only mail cards to domestic addresses. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. What happens if I tag on, but I change my mind? Both discount and regular Clipper cards can be ordered and managed online. To pay for your trip, tag your Clipper card or Clipper mobile on the ticket readers inside Muni buses and at Muni Metro fare gates. Yes. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Im so glad that I dont have to go into the office the last two weeks. Roadshow. We do allow walk-up day-of guests to purchase tickets if space allows. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. This is just another barrier to transit: an opaque payment system. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Learn more about required travel documents. Your card should arrive within 5 to 10 days. Our terminal in Victoria is currently open 10:00am 5:00pm. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Clipper account access including checkingyour balance can be found on the Clipper website. Clipper on your phone. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. Everything you need to know when you travel with Clipper! Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. We recommend arriving at least one hour before your ferrys departure. Visit clippercard.com and buy online. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Yes, there is. After we collect payment, we will send you an email confirming this. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. What does it mean to pick up my value and why do I have to wait to do it? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. If you do not hear any beeps or see any lights, your card may be defective or damaged. Once you do that, it will show up in your account. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. We also offer special discounts for children and military personnel. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). However, you will need to register your card as part of the process, if you havent already done so. Pay With Check out our sample Victoria Clipper V gift shop menu. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. If you want to ride, you will need to tag again. Our vessel also features one wheelchair accessible bathroom onboard. Log in to your account to add a Backup Payment method. For account-related Felonies may also prevent you from entering Canada. Please plan accordingly and allow sufficient time. The Victoria Clipper V vessel is a passenger-only ferry. Clipper cards pending pass? Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. It currently shows I have the amount in the pending passes area but shows I have it in cash value. You can use our automated phone service 24/7 to check balances and pass expiration dates. It still says my trip is in progress, any way to cancel this? All FRS Clipper employees and crew are fully vaccinated against COVID-19. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Log in to your Cilpper account with the email address we have on file and provide an updated email address. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. The correct fare will be automatically deducted. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. However, there are 3 Clipper vendors at SFO. Riders are encouraged to get a Clipper Card to avoid the surcharge. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. 2,123 Reviews. A: You made me laugh, thanks! When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Report a lost, stolen, damaged or defective card and discuss replacement options. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Clipper automatically checks for a valid pass. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Learn more on our luggage policy. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings.
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