TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. It was also worth 120% of the original order price. Not by phone, email, nor chat. FAQ. If the show ends up being cancelled you will receive a refund. I want my damn money from the purchase of my tickets!!!! Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. I bought 2 tickets to a concert in SC that was cancelled. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund I purchased tickets via StubHub for a concert 3 months in advance. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Let us know in the comments! Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. This is so ridiculous. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker If a show is canceled, with no new date, then they will. StubHub - Wikipedia Get the latest news on COVID-19 delivered to you. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. THEIR GUARANTEES ARE A LIE. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. https://topclassactions.com/wp-admin/admin-ajax.php. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. StubHub changed its refund policy about a month ago. In this . If you would prefer a cash refund, simply . Unsubscribe at any time. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Is Beyonces Tour Another Dynamic Ticket Price Mess? I am not paying for this $500 nonsense. The company is accused of failing to resolve complaints from tens of thousands of customers. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. A California state court authorized the notice. Please add me. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. In response, he received a refund in the form of a coupon worth 120% of the original price. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. THEY LIE. I purchased six tickets to Hamilton on 12/1/21. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For I was informed they could not secure the tickets from the seller. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. You will not receive a Settlement award under the Settlement. I no longer have that card either and was concerned about that as well. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. The Daily Journal named her a Top Woman Lawyer in California for 2021. AG Racine Announces Settlement With StubHub Over - Washington, D.C. Deadline: May 17, 2022. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub calls for MLB refund lawsuit to be sent to arbitration It promises a full money back refund in the case of a canceled event. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); No I never purchased anything from StubHub, HOWEVER I worked for them for a very short time, their shady business dealings was very unnerving to me as well as I read this lawsuit they are in total violation of the court order I worked for them during the merging of viagogo and stubhub that took place In May of this year our emails went from stubhubcorp to @viagogo.com to @stubhub.com 3 emails in 3 weeks it was awful I called them out on their fan protect guarantee as well as arguing why we were trainined in april and May to NOT give refunds to customers instead DO NOT OFFER REFUNDS and I have documentation fo the training it stated on every learning module and it stated that we were NOT to give refunds under any circumstances UNLESS the customer gave pushback they have now taken their 120% refund bs back down to 100 but dont tell the customer unless asked but anyway I was called into a meeiting put on paid suspension which I stayed on for a month then was terminated due to the outcome of the investigation what investigationi? StubHub stopped guaranteeing cash refunds. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . We value your privacy. This putative lawsuit is related to a multi-state investigation that StubHub settled. Despite the alleged deception, the company's policies did not reflect the actual . Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. We'll email you when an event is canceled. Less than two weeks later, StubHub amended its policy. Previously, she represented workers and retirees at a national employment law firm. Ive been trying to get my money back for 2.5 years with no luck! StubHub sued over COVID-19 change to its FanProtect guarantee scheme I tried contacting support and I kept getting the same response. Be the first one to find this review helpful. No resolution and I got no tickets. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. I had to spend hours on the phone with StubHub just to get them to do their job. The Court has not decided who is right. StunHub has to be the worst company in the history of companies for customer service. status of any class action settlement claim. It is ridiculous. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. So Farley filed a credit card dispute against them, and won back his $600. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. This time Stubhub claims they sold tickets and sent me email to transfer tickets. Until the event id canceled (not postponed) they won't give a refund. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy Corrado Rizzi is the Senior Managing Editor of ClassAction.org. I purchased OHL tickets the day before the game. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. According to the case, StubHubs FanProtect policy implicitly and explicitly promised that customers were to receive full refunds if an event was canceled. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Read more here: Camp Lejeune Lawsuit Claims. StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Unsubscribe easily. StubHub is doing this as opposed to providing full refunds for canceled events. Re: adele show refund. Not at all a criminal case. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. And the seats they offered were listed for $30 less than the ones I purchased. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. Our content is intended to be used for general information purposes only. StubHub Told Claims Will Stay in Court in COVID-19 Refund Litigation StubHub Class Action Settlement to Provide Credits For Tickets document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement There is a chance that StubHub will settle the case in the future. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Print. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. He was promptly told no because the game was not technically canceled, only postponed. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. StubHub is an eBay company that began selling and reselling event tickets in 2000. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Matthew McMillan accuses the ticket resale company of breach of contract and negligent misrepresentation, among other claims. Matthew McMillan Settlement StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. However, it will likely face a significant amount of litigation. Last Updated on May 5, 2021 by Dave Clark. Furthermore, is there a class action suit against Ticketmaster? I will (apparently) receive a refund, but the damage is done. Although the case has not yet reached a final verdict, the judge has scheduled a hearing before the end of the year. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. Call toll-free from the U.S. or Canada, or chat online with support. How to Get a Refund from StubHub - Christian Small Solved: adele show refund - StubHub Community StubHub's Changing Refund Policy Under Fire - NBC Boston Please add me I have communication and documentation to prove stub hub is just keeping my money. 01-21-2022 10:07 AM. The case is based on an NHL game that was canceled because of a strike. How to Request a Stubhub Refund [98% Success] - DoNotPay StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. This is not a solicitation from a lawyer. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. StubHub To Refund Canceled Events After Pandemic Complaints I am still awaiting a refund for a Nets game postponed in December. Its now 3/3/22 so thats 64 days since I requested the refund. Never again StubHub. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. It is the world's largest ticket marketplace. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. But these are unprecedented times.. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans The company reportedlydoesnt have enough liquidity to honour these requests though. I listed tickets on StubHub, which I had done on multiple occasions. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Subscribe for full access to The Hollywood Reporter. I am appalled at their lack of customer service and straight out thievery. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. NEWS. 1:12. The Court in charge of this case still has to decide whether to approve the Settlement. The company has yet to comment on the lawsuit. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. Privacy Policy | No refund bottom line. Punk Rock Bowling and Music Festival Tickets - StubHub StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! They sent me tickets for a baseball game on the wrong day. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. It is alleged that customers are entitled to prompt cash refunds, in the original form of payment, under the terms of their contracts with StubHub and under consumer protection laws. StubHub Refund Class Action Lawsuit - Gibbs Law Group